Thank you for visiting our website. By placing an order, you agree to the following terms and conditions. Please review them carefully before completing your purchase.
1. Order Confirmation & Product Descriptions
1.1 Once an order is placed and payment is confirmed, it is considered final, and you agree to purchase the product(s). Orders cannot be canceled without prior authorization.
1.2 We strive to ensure that all product descriptions, prices, and specifications are accurate. However, they may be subject to change due to market fluctuations, stock availability, or errors.
2. Return and Refund Policy
2.1 Authorization Required: Returns or refunds will not be accepted without prior authorization from our customer service team.
2.2 Quality Issues Only: If your item has a defect or does not match the description, you must contact us within 7 days of receiving the product to request a return or refund. We may ask you to provide photos or other supporting evidence of the defect or discrepancy.
2.3 Return Eligibility: Items eligible for return must be unused, unopened, and in their original packaging. The customer is responsible for return shipping costs unless the return is due to an error or defect on our part.
2.4 Refund Processing: Once the return is approved, refunds will be processed within 7-15 business days, depending on the payment method and platform used. Refunds will be issued to the original payment method.
2.5 Stripe Compliance: Refunds will be processed in compliance with Stripe’s guidelines, and your payment method will be credited accordingly.
3. Non-Quality Returns
3.1 No Returns for Change of Mind: Returns and refunds are not accepted for change of mind or if the product does not meet personal preferences.
3.2 We reserve the right to reject any return request that does not meet the conditions outlined in these terms.
4. Special Circumstances
4.1 Damaged or Lost Items: In the event that products are damaged or lost in transit, you must notify us within 3 business days of receiving the item. Please provide evidence of the damage or loss (such as photos or delivery details). We will handle such cases on a case-by-case basis in accordance with our carrier’s policies.
4.2 Shipping Issues: Delays or lost shipments not caused by our fault may not be eligible for return or refund. However, we will assist you in resolving issues with the shipping carrier.
5. Delivery Time
5.1 Our products typically require 2 to 14 days for delivery, depending on the product type, stock availability, and delivery location.
5.2 Delivery times may be delayed due to unforeseen factors (e.g., customs delays, weather, or other issues). If there are any changes to the delivery schedule, we will notify you promptly.
6. Legal Notice
6.1 All transactions are governed by applicable laws. In the event of a dispute, you agree that the matter will be resolved under the jurisdiction of the courts where the company is located.
6.2 We reserve the right to modify these terms and conditions at any time. Any changes will be posted on the website and will be effective immediately upon publication.
Important Reminder:
- Please ensure you have reviewed all product details before purchasing.
- All sales are final once the order is confirmed. Products cannot be returned or refunded unless there is a defect or error in description.
- We strive to be as transparent as possible and are committed to resolving any issues quickly and fairly.
Contact Us:
If you have any questions or need to request a return or refund, please contact us at:
Customer Support Email: service@harrissharp.com